Category Archives: News

Your Top 10 Blog Posts of 2016

57 blog posts (31 on our german blog), 3 guest posts, 1 infograhpic and 5 eBooks – that was the year 2016 on our Swat.io blog in sheer numbers. But where there’s lots of content getting published, there are (hopefully!) readers as well! And so, like last year, we continue our end-of-the-year tradition to present you the […]


Launching: People, not Profiles! Tagging & Linking of User Profiles

Wow! My last announcement covering our recent improvements of the Swat.io Ticket Inbox is only two weeks old, yet I’m following up with more happy news for community managers today! And it’s not even Christmas, guys! 🎄 This time, we’ve been focussing on another central piece of Swat.io’s Ticket Box – user profiles! For those not familiar, Swat.io offers complete […]


Launching this Autumn: Improved Collaboration & Community Management with Ticket Inbox!

“Time flies by when you’re having fun (developing new Swat.io features)!” That’s what I keep hearing from our development team after an exceptionally busy autumn, focusing on various significant improvements on the Swat.io Ticket Inbox, which I have the pleasure introducing to you today! All features have been launched during the past few weeks, so you might […]


Launch: Learn Everything About Channel-based Roles!

When we improved our roles & permission system back in June, I’ve already teased another upcoming change: channel-based permissions! Today I’m glad to tell you that the wait is over – we’ve just launched this great new feature for all our customers! 🙂 Why are We Adding Channel-based Permissions? While many smaller social media teams grant […]


Launch: Learn Everything About the New User Roles & Permissions!

Today I’m excited to give you a quick heads up about a recent change in the Swat.io Role & Permission system.  Since this release also includes some minor changes to the permissions of each role, I’d like to ask you to read this post carefully. If you’ve got any questions, you can reach us through support@swat.io. […]


Webinar: Speed Dating with Swat.io!

Even Confucius said: „From Helsinki to Idaho, I always work with Swat.io! #goodtimes“ How he came to that realization? I’d love to show you next week in our 15-minute webinar, Speed Dating with Swat.io. 😉 In this session, you’ll learn about: The benefits of our Social Media Management Tool. The importance of a unified inbox […]


Launch: The All-New Swat.io Composer!

It’s been a while since we’ve had some major announcement on product updates here on the blog (we regularly post smaller improvements on Facebook, Twitter and of course http://status.swat.io). So, you might ask: has the Swat.io development team been on hiatus? Obviously, the answer is a loud and clear “no”, as I’m going to prove with this extended update […]


Your Top 10 Blog Posts of 2015

Wow, it’s the last week of the year already! To me it feels like the Swat.io blog in its current, weekly form was  just established yesterday – when in fact it has been almost a year ago, in December 2014. 58 blog posts have been published since, 34 have been translated to German and 3 posts are already up on our […]


Launch: WhatsApp Support for Swat.io – Social Media Management on all channels!

Broadcast & Private messaging – starting today, companies can finally integrate WhatsApp with their existing social media content- & customer service processes seamlessly!


It’s Showtime! Manage your Channels on YouTube

Community Management for YouTube Channels Building a tool that’s helping you to provide great customer service & community management is at the core of our mission. Keeping track of all conversations, never missing a customer request, ensuring quick reaction times – today we are excited to extend these priorities to the #1 platform requested by […]


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