Tag Archives: Collaboration

Launching: People, not Profiles! Tagging & Linking of User Profiles

Wow! My last announcement covering our recent improvements of the Swat.io Ticket Inbox is only two weeks old, yet I’m following up with more happy news for community managers today! And it’s not even Christmas, guys! 🎄 This time, we’ve been focussing on another central piece of Swat.io’s Ticket Box – user profiles! For those not familiar, Swat.io offers complete […]


Launching this Autumn: Improved Collaboration & Community Management with Ticket Inbox!

“Time flies by when you’re having fun (developing new Swat.io features)!” That’s what I keep hearing from our development team after an exceptionally busy autumn, focusing on various significant improvements on the Swat.io Ticket Inbox, which I have the pleasure introducing to you today! All features have been launched during the past few weeks, so you might […]


Keep Track with Author Attribution

Time for another update! Today we’re adding Author Attribution – a quick way to see which Swat.io team member has published a post or comment/reply! This makes it very easy to keep track who’s already involved in a particular conversation. Of course, Author Attribution is also displayed for deleted posts or comments! Sounds familiar? Of course, you might know […]


Share Images & Files on the Activity Log

Just a quick tuesday-morning update! As of today, you can use the Activity Log in Tickets and Posts not only to share internal thoughts & comments with other members of your social media team, but also to upload and share images and files of any type! Just click on the icon in the top-right corner of the textarea, select a […]