Tag Archives: Reaction Time

The Complete Guide to Swat.io Analytics

With the new Analytics we’ve done our best to keep the good parts of our current reports, while adding a ton of new functionality and greatly improving usability all across the board. The new Analytics are grouped in three distinct parts, which can  be access through the sidebar navigation: Community: All about the people that make up […]


Fast Foods, Fast Replies – Managing Social Media for Effective Customer Support

Fast food chains are huge companies with thousands, even millions of customers. This means that, every minute, they are dealing with the challenge of providing immediate responses to their clients’ questions and complaints. Are they good at using social media to provide an efficient customer support? Some are doing a great job, whereas others have still a long way to go.


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