Tag Archives: social media monitoring tool

The Benefits of Social Media Monitoring for Customer Service

Social media monitoring for customer service is all about using the right techniques, tools, and practices to delight, engage and improve the way customers perceive your company’s brand and business. Through monitoring, you can spot concerns and then respond more efficiently, hence pay better attention when providing excellent customer care. By catering to the needs […]


How to Set Up Your Swat.io Ticket Inbox for Social Media Monitoring

Just picture the powerful insights you could reap from conversations people are having about your brand and business on social media channels! Social media is the place where prospects and customers praise your products, ask for support, and express their concerns. To shape the way they perceive your brand, you have to become part of […]


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