It’s been a while since we’ve had some major announcement on product updates here on the blog (we regularly post smaller improvements on Facebook, Twitter and of course http://status.swat.io). So, you might ask: has the Swat.io development team been on hiatus? Obviously, the answer is a loud and clear “no”, as I’m going to prove with this extended update […]
WhatsApp broadcast lists are being used by an increasing number of media outlets for newsletter-like content distribution. WhatsApp was launched in 2009 as a mobile messaging app allowing users to communicate via free, SMS-like messages. The app initially gained popularity because it represented a way of avoiding SMS charges. Users can also send images, audio […]
Reaching out to your audience on the most relevant channels can be a struggle, especially nowadays, when people demand instant feedback, simplicity and solid interaction – especially, in terms of customer service. Two-ways brand communication has always been a challenge because it usually requires companies to invest both time and money into effectively engaging with […]
Broadcast & Private messaging – starting today, companies can finally integrate WhatsApp with their existing social media content- & customer service processes seamlessly!
Image source: Pixabay What social customer service channels will you be using in the future? Many companies still have work to do regarding social media customer service. They either don’t have a presence on any social channel or have one that is inconsistent and marketing-based. A large part of those companies that do provide effective […]
Which channels are a must when it comes to social media customer service? Social media gives businesses a “transparent” effect that no other communication medium can achieve and that can make a huge difference when it comes to customer service. Your interactions are automatically made public via social media – even if you’re still following […]