Free eBooks on Social Media Management & Customer Service

Influencer Marketing - The Practical Handbook for Social Media Marketers

Download the free and practical influencer marketing guide for social media marketers. Learn on over 60 pages how to find the right opinion leaders for your company, how to integrate influencers into your campaign and how to develop a campaign from A to Z together with them. This guide gives you everything you need to successfully implement your Influencer marketing campaigns.

B2B Marketing in the LinkedIn Universe – The Comprehensive Guide for Ambitious Companies

Download your free copy of the comprehensive guide for ambitious companies who want to master B2B marketing in the LinkedIn universe. Learn the DNA of LinkedIn's marketing potentials and all the features it provides for businesses, employers and employees. This guide will give you everything you need to setup your B2B marketing strategy on LinkedIn and get results that outperform you competition.

From Zero to Hero: The Social Media Marketer's Strategy Kit 2018

Download the strategy kit for social media marketers who want to stay on top of their game in 2018. Use the actionable steps, tips, tricks, and guidelines to take your brand and business from 0 to hero on social media. The kit is accompanied by ready-to-use templates to help you define, implement and monitor your social media marketing strategy in all its complexity.

The Beginner's Guide to Social Media Monitoring

Download our eBook and find actionable advice on how to use social media monitoring to generate leads, provide better customer service, and gain a competitive advantage. The hands-on tips, tricks, and guidelines will help you develop and implement the right social media monitoring strategy for your brand and business.

The Art of Social Media Content Creation

Download our eBook and learn how to plan, create and distribute your social media content while measuring its effectiveness on your relevant social media channels. To ensure you don't miss out on any big social media content trend or best practice, we’ve also included interviews of 5 experts in this field. Find out how to master the art of social media content creation using the latest available tools and determine what type of content makes your audience tick!

Chatbots –
Conversational UI & the Future of Online Interaction

Download our eBook and learn about the history of chatbots, the most relevant messaging platforms, innovative use cases and best practices from international companies. We've included interviews with 5 experts in chatbots and conversational UI. Find out how chatbots are changing online interaction for both individuals and businesses!

The Psychology of Snapchat Marketing

Download our eBook and learn about the psychological principles that keep Snapchat’s community going, and how this affects your marketing strategy. To ensure an in-depth and thorough approach, we’ve also included the interviews of 5 Snapchat experts. Find out why your brand should be on Snapchat, what content works best and which tools to use!

The Blueprint -
Successful Social Customer Service in 13 Steps

Download our eBook and learn the 13 steps that will take you on the right path to social customer service success in no time. It’s all about the strategy and we’ve come up with the perfect one for you!

The Psychology of
Social Media Marketing

Download our eBook to understand the benefits of applying psychology principles to social media marketing! Learn what works on every specific platform and how you can use psychology to convert and satisfy your community on social media. With a better understanding of your audience’s behaviour, you’ll able to target your strategies and campaigns far more effectively!

How TV & Radio Broadcasters
are Managing Social Media

Download our whitepaper to find out how TV and radio broadcasters are using social media to create a tight bond with their audience. Find out which social media channels they are using, what works and what doesn’t, as well as what the big players are doing to market their shows via different social media platforms. Bonus: a case study on how broadcasting companies are using WhatsApp to increase their reach!

Social Customer Service - The Essentials

Social customer care is quickly becoming a company-wide approach that involves all departments and a common social media engagement strategy. Is your business up for the challenge? Download our eBook today to find out!

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