What is your current customer service strategy? In other words, what channels do you use to reach out to customers, to find out about their problems and answer their questions? Is it email? Or maybe good old telephone? The only way for companies to excel in customer service in 2016 – and in the future – is by extending it to the most relevant social media channels!
We can help you master social media customer service
Our social media management tool Swat.io is helping companies like ARD, Burda, Drei or Focus Online delivering top-notch social customer service by allowing them to quickly identify customer requests, provide fast replies and gather audience feedback on all social media channels.
Make your customers love you with Swat.io!
- All user activities – comments, posts, mentions and direct messages – on all major social media channels collected in one ticket inbox!
- Assign tickets to your customer care team – never miss a request or complaint again!
- Support for all major social media platforms
Including: Facebook, Twitter, Google+, Instagram, YouTube & WhatsApp